Privacy Policy
Your privacy is important to us. This policy explains how Digital Planet IPTV collects, uses, and protects your personal information when you use our services.
📌 Introduction
Digital Planet IPTV ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.digitalplanetiptv.com or use our IPTV services.
We comply with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable data protection laws. By using our services, you consent to the practices described in this policy.
📋 Summary: We collect minimal information needed to provide our service, we never sell your data, we use industry-standard security, and you have full control over your personal information.
📊 Information We Collect
We collect different types of information depending on how you interact with our services:
1. Information You Provide Directly
- Account Information: Name, email address, and password when you register
- Contact Information: Email, phone number, and message when you contact support
- Payment Information: Billing details processed securely through our payment providers
- Communications: Any messages, feedback, or inquiries you send us
2. Information We Collect Automatically
- Device Information: Browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent, and features used
- IP Address: Used for security, fraud prevention, and geo-restrictions
- Cookies: Small data files to enhance your browsing experience
3. Information from Third Parties
- Payment Processors: Confirmation of successful transactions (never full card details)
- Analytics Providers: Aggregated data about website traffic and user behavior
⚙️ How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our IPTV services
- Account Management: To create and manage your account, process payments, and send receipts
- Customer Support: To respond to your inquiries and resolve technical issues
- Communication: To send important updates, security alerts, and promotional offers (with your consent)
- Security: To detect, prevent, and address fraud, abuse, and technical issues
- Legal Compliance: To comply with applicable laws and regulations
- Analytics: To analyze usage patterns and improve user experience
🍪 Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us:
- Essential Cookies: Required for basic website functionality (login, security)
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track effectiveness of our advertising (with your consent)
You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our website. For more details, please review our Cookie Policy.
🤝 Information Sharing & Disclosure
We never sell your personal information to third parties. We may share your data only in the following circumstances:
- Service Providers: Trusted partners who help us operate (payment processors, hosting, analytics) — bound by strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In case of merger, acquisition, or sale of assets (you will be notified)
- Protection of Rights: To protect our rights, safety, and property, or that of our users
- With Your Consent: For any other purpose with your explicit consent
✅ Our Commitment
We will never sell, rent, or trade your personal information to advertisers or any third party for marketing purposes.
🔐 Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted
- Secure Payment Processing: We use PCI-DSS compliant payment providers (we never store card details)
- Access Controls: Strict internal policies limit access to personal data to authorized personnel only
- Regular Audits: We conduct regular security audits and updates
- Data Minimization: We only collect the information we truly need
⚠️ Important Notice
While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data with the highest standards available.
⚖️ Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR) and the UK Data Protection Act, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Correct any inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data in certain situations
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at privacy@digitalplanetiptv.com. We will respond within 30 days as required by law.
📅 Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.
👶 Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately so we can take appropriate action.
🌍 International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements, including Standard Contractual Clauses approved by the European Commission.
🔗 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party site you visit.
📜 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to registered users (for material changes)
- Displaying a notice on our website
Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
📞 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Privacy Inquiries
Our Data Protection team is ready to assist you
✉️ privacy@digitalplanetiptv.comResponse time: Within 30 days as required by GDPR
📧 General Support: support@digitalplanetiptv.com
🔒 Data Protection Officer: dpo@digitalplanetiptv.com
🌐 Website: www.digitalplanetiptv.com
⏱️ Response Time: Within 30 days (GDPR requirement)
Frequently Asked Questions
Common questions about your privacy and how we handle your data.